Welcome to Blue Apron, we’re excited to start cooking with you! Now that you’re signed up, we recommend reviewing your Account Settings and exploring the menus on your Upcoming page. If there’s anything our Customer Experience team can do to help, please don’t hesitate to contact us here or visit the rest of our Help Center. We always aim to ensure that your Blue Apron experience is incredible. A friendly reminder that you’ll be responsible for all charges incurred (including applicable taxes and other charges) for any orders that have already been processed. Please note that any order shown as ‘Ordered Processed’ or ‘Shipped’ on your Upcoming page has already been processed and cannot be cancelled. If you cancel your subscription, you will be prompted to take a brief survey to explain why so that we can continue to improve the Blue Apron experience. Your deliveries will automatically resume after your pause period has expired. Once you’ve clicked the blue ‘Pause My Subscription’ button, you’ll see paused deliveries marked with a moon symbol on your Upcoming page. Select your desired option and click ‘Next.’ Next to Meals or Wine, click ‘Edit,’ and then ‘Pause/Cancel Subscription.’įrom there, you’ll see the options to pause your deliveries for 4, 6 or 8 weeks at a time, or cancel your subscription. If you still would like to pause or cancel your account, head to your Plan Settings page in your Account Settings. We want to ensure you have the best experience possible and are happy to help with any issues. If you’ve experienced an issue with your order or the ordering process, please reach out to our Customer Experience team at. Click the ‘ Manage Delivery ’ button to the right of the delivery date and select ' Skip This Delivery. Did you know you can always skip orders up to five weeks in advance? To skip, sign in to your account, head to your Upcoming page and locate the order you'd like to skip.
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